We do not charge fees to you for our advice. We will receive a commission from the insurance provider when you take out a policy and when you renew your policy each year. We will provide details of these commissions (including any broker servicing fee) when we make recommendations to you.
National Credit Insurance Brokers (NZ) Ltd (NCI) holds a license (FSP6361) issued by the Financial Markets Authority to provide financial advice.
NATURE AND SCOPE OF THE ADVICE
We provide advice to our clients on managing and protecting trade credit risks, this includes trade credit insurance. We assist our clients with tailored solutions in trade credit information, credit risk management and protection whether trading domestically or overseas.
We are not restricted to using any particular insurer.
We do not provide financial advice on insurance products other than trade credit insurance or any other financial advice. We are ultimately a majority owned Subsidiary of Steadfast Group Ltd and can refer you when you require advice on other insurance.
FEES OR EXPENSES RELATING TO TRADE CREDIT INSURANCE
CONFLICTS OF INTEREST
To ensure that our financial advisers prioritise our clients’ interests above their own, we follow an advice process that ensures our recommendations are made on the basis of each client’s goals and circumstances. All our financial advisers undergo annual training about how to manage conflicts of interest. We monitor and review the advice provided by our financial advisers.
COMPLAINTS HANDLING AND DISPUTE RESOLUTION
If you are not satisfied with our financial advice service, you can make a complaint to us. A copy of our internal complaints process including contact information, can be downloaded by clicking the link below.
If you feel your complaint is unable to be resolved through our complaints process, Financial Services Complaints Limited (FSCL) – A Financial Ombudsman Service provides a free, independent external ombudsman and dispute resolution service. FSCL may help investigate or resolve your complaint provided it meets their eligibility criteria
You can contact Financial Services Complaints Limited:
- by emailing: firstname.lastname@example.org; or
- by phoning: 0800 347 257
- You can also write to them at: PO Box 5967, Wellington 6011
NCI and our financial advisers have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice.
We are required to:
- Have the required competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services.
- Give priority to your interests by taking all reasonable steps to ensure our advice isn’t materially influenced by our own interests.
- Exercise care, diligence, and skill in providing you with advice.
- Meet the standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services.